FlowCare Terms of Service
Last updated: November 15, 2025
These Terms of Service ("Terms") govern your access to and use of the FlowCare website, applications, and related software-as-a-service products and services (collectively, the "Services") provided by FlowSuite LLC ("FlowSuite," "we," "us," or "our"). FlowCare is a product offered by FlowSuite.
By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.
If you are using the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" and "your" will refer to that entity.
1. Eligibility and Accounts
1.1 Eligibility. You must be at least 18 years old and located in the United States to use the Services. The Services are intended for business and professional use, not for personal or consumer household use.
1.2 Account Registration. To use certain features of the Services, you may be required to create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.
1.3 Account Security. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized access or use of your account.
2. Access to the Services
2.1 License. Subject to these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
2.2 Service Changes. We may update, modify, or discontinue all or part of the Services at any time, including by adding or removing features or functionality. If we make a change that materially reduces core functionality for a paid subscription, we will use reasonable efforts to notify you in advance.
2.3 No Guarantee of Availability. We will use reasonable efforts to keep the Services operational but do not guarantee uninterrupted, timely, or error-free operation.
3. Customer Data and Privacy
3.1 Customer Data. "Customer Data" means any data, content, or information that you or your users submit to the Services, including information about your customers, users, or employees. You retain all rights to Customer Data, subject to the limited rights granted to us in these Terms.
3.2 Our Use of Customer Data. You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Data as necessary to provide and improve the Services, to prevent or address technical issues, and as required by law.
3.3 Responsibility for Customer Data. You are solely responsible for:
- The accuracy, quality, and legality of Customer Data;
- Ensuring you have all necessary rights and consents to submit Customer Data; and
- Ensuring your use of the Services and handling of Customer Data complies with all applicable laws.
3.4 Privacy Policy. Our use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
4. Acceptable Use
You agree not to, and not to allow any third party to:
- Use the Services for any unlawful, harmful, fraudulent, or misleading purpose;
- Upload or transmit any viruses, malware, or other malicious code;
- Attempt to gain unauthorized access to the Services or related systems or networks;
- Interfere with or disrupt the integrity or performance of the Services;
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of the Services, except to the extent such restriction is prohibited by law;
- Use the Services to infringe or misappropriate any intellectual property or other rights of any person;
- Use the Services to send spam or unsolicited communications; or
- Use automated means (such as bots, scrapers, or crawlers) to access the Services except with our prior written permission.
We may suspend or terminate your access to the Services immediately if we reasonably believe you have violated this Section 4.
5. Subscriptions, Fees, and Payment
5.1 Subscription Plans. Access to the Services may be provided on a subscription basis ("Subscription"). Subscription details, including pricing, term, and usage limits, are set forth in an order form, online checkout, or other agreement between you and us ("Order").
5.2 Fees. You agree to pay all fees specified in the applicable Order. All fees are quoted and payable in U.S. dollars, unless otherwise specified. Fees are non-refundable except as expressly stated in these Terms or in an Order.
5.3 Billing and Payment. You authorize us or our payment processor to charge all applicable fees to the payment method you provide. You are responsible for keeping your payment information current and accurate.
5.4 Taxes. Fees are exclusive of all taxes, levies, and duties. You are responsible for any sales, use, value-added, or similar taxes (other than taxes based on our net income), as applicable.
5.5 Non-Payment. If you fail to pay fees when due, we may suspend or terminate your access to the Services, or impose usage restrictions, after providing any notice required by law or an applicable Order.
6. Trials and Beta Features
6.1 Trials. We may offer free or discounted trial access to certain Services. We may modify or terminate trial access at any time. At the end of a trial, your access may automatically convert to a paid Subscription if you have provided a payment method and agreed to such conversion.
6.2 Beta Features. We may label certain features or services as "beta," "preview," or similar. Such features are provided for evaluation purposes only, may be changed or discontinued at any time, and are provided "as is" without any warranties or support commitments. Our liability relating to beta features is limited to the maximum extent permitted by law.
7. Third-Party Services and Links
7.1 Third-Party Services. The Services may allow you to connect with or use third-party services, applications, or integrations (collectively, "Third-Party Services"). Your use of Third-Party Services is governed by the terms and privacy policies of those third parties, not these Terms.
7.2 No Responsibility. We do not control and are not responsible for Third-Party Services. We are not liable for any damages or losses arising from your use of, or reliance on, Third-Party Services, or from any changes to or discontinuation of such services.
7.3 Links. The Services may include links to third-party websites or content. We do not endorse and are not responsible for such websites or content.
8. Intellectual Property
8.1 Our IP. As between you and us, we own all rights, title, and interest in and to the Services, including all software, technology, content, and materials provided as part of the Services, and all associated intellectual property rights. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
8.2 Customer Data and Marks. You retain all rights to Customer Data and to your trademarks, logos, and branding ("Customer Marks"). You grant us a limited, non-exclusive, royalty-free license to use your Customer Marks solely to identify you as a customer of FlowSuite and/or the FlowCare Service and to provide the Services.
9. Feedback
If you provide suggestions, ideas, or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, and otherwise exploit the Feedback for any purpose, without any obligation or compensation to you.
10. Disclaimers
10.1 General Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
10.2 No Guarantees. We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or free of harmful components, or that any data or results provided by the Services will be accurate, complete, or reliable.
10.3 No Professional Advice. Any information or output generated by the Services is for general informational purposes only and does not constitute legal, financial, medical, or other professional advice. You are solely responsible for how you use such information.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT WILL FLOWSUITE OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES THAT GAVE RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless FlowSuite and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Services;
- Customer Data or any content you submit;
- Your violation of these Terms; or
- Your violation of any applicable law or the rights of any third party.
13. Term, Suspension, and Termination
13.1 Term. These Terms remain in effect while you access or use the Services.
13.2 Suspension. We may suspend your access to the Services immediately if we reasonably believe that: (a) you have violated these Terms; (b) your use poses a security risk or may adversely impact the Services or other users; or (c) suspension is required to comply with law.
13.3 Termination by You. You may terminate your account and stop using the Services at any time by following the instructions in your account settings or by contacting us.
13.4 Termination by Us. We may terminate your access to the Services upon notice if you materially breach these Terms and fail to cure the breach (if curable) within a reasonable period after we provide notice, or as otherwise permitted in an applicable Order.
13.5 Effect of Termination. Upon termination of your access to the Services:
- Your right to use the Services will cease;
- We may delete or disable access to your account and associated data, subject to any data retention obligations and our Privacy Policy; and
- Any fees owed by you remain payable.
Sections that by their nature should survive termination (including but not limited to Sections 3–5, 8–12, 13.5, and 14–16) will survive.
14. Governing Law and Dispute Resolution
14.1 Governing Law. These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of California, United States, without regard to conflict-of-laws principles.
14.2 Venue. You agree that any legal action or proceeding arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the personal jurisdiction of such courts.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may provide additional notice (for example, by email or within the Services), where required by law.
Your continued use of the Services after the updated Terms have been posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.
16. Miscellaneous
16.1 Entire Agreement. These Terms, together with any applicable Order and our Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements or communications related to the subject matter.
16.2 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction. Any permitted assignment will be binding and inure to the benefit of the parties and their successors and assigns.
16.3 No Waiver. Our failure to enforce any provision of these Terms will not be deemed a waiver of our right to enforce them later.
16.4 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
16.5 Force Majeure. We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, natural disasters, labor disputes, war, terrorism, civil disturbances, failures of third-party networks or services, or other similar events.
16.6 Notices. We may provide notices to you by email, by posting in the Services, or by mail using the contact information you provide. You may provide notices to us at the address below or at any email address we designate for such purposes.
17. Contact Information
If you have questions about these Terms or the Services, you can contact us at:
Email: help@flowcare.io
Address:
FlowSuite LLC
1111 Sixth Avenue, STE 550
San Diego, CA 92101
United States