Privacy Policy

Last updated: November 15, 2025

This Privacy Policy describes how FlowSuite LLC ("FlowSuite," "we," "us," or "our") collects, uses, and discloses personal information when you visit our website or use our software-as-a-service products and related services (collectively, the "Services"). FlowCare is a product offered by FlowSuite.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Services.

1. Who We Are and Scope

FlowSuite provides SaaS software and related services to business customers located in the United States. This Privacy Policy applies to:

  • Visitors to our website at https://flowcare.io and any other sites we operate that link to this Policy
  • Users of our SaaS products and related services
  • Individuals who communicate or interact with us (for example, via email or support)

This Privacy Policy does not apply where we process data solely on behalf of a customer as a "service provider," "processor," or similar role (for example, where customers upload or sync their own data into our Services). In those cases, our customer's privacy policy and instructions govern our processing of that data.

Our Services are intended for businesses and users located in the United States and are not directed to individuals in other countries.

2. Information We Collect

The information we collect depends on how you interact with us and the Services.

2.1 Information You Provide to Us

We may collect information you choose to provide, such as:

Account and profile information

  • Name
  • Business email address
  • Company name and role/title
  • Login credentials and authentication details

Contact and communication information

  • Email address, phone number, or other contact details you provide
  • Content of messages you send to us (for example, support tickets or sales inquiries)

Billing and payment information

  • Billing contact details
  • Billing address
  • Limited payment-related details (such as payment status or partial card info) – full payment details are typically processed directly by our payment processor and are not stored by us.

Support and troubleshooting information

  • Information you include in support requests
  • Screenshots, logs, or other materials you choose to send us

2.2 Information We Collect Automatically

When you visit our website or use the Services, we may automatically collect limited technical information, such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Basic usage information (for example, pages or screens viewed, date and time)

We use this information to operate, secure, and maintain the Services (for example, to keep you logged in, to prevent abuse, and to debug issues).

We do not use third-party analytics tools, ad pixels, or similar technologies to track you across other websites or to build advertising profiles.

2.3 Customer Content

Our customers may submit or upload data into the Services ("Customer Content"), which may include personal information about their users, customers, or employees. We process Customer Content only for the purpose of providing the Services to that customer and in accordance with our agreement with them.

For that data, we act as a service provider/processor. If you have questions about data included in Customer Content, please contact the relevant FlowCare customer directly.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing and operating the Services

  • Creating and managing user accounts
  • Authenticating users and enabling access
  • Operating and maintaining the platform and related infrastructure

Communicating with you and providing support

  • Responding to questions, requests, and support tickets
  • Sending important service-related notices (such as security alerts, account notices, or changes to our terms or this Privacy Policy)

Billing and account administration

  • Processing payments and managing subscriptions
  • Sending invoices and payment confirmations
  • Handling account settings and preferences

Security, abuse prevention, and legal compliance

  • Protecting the Services, our users, and our business from fraud, abuse, or security threats
  • Complying with applicable laws and regulations
  • Enforcing our agreements and resolving disputes

Service quality and improvement

  • Debugging and troubleshooting
  • Improving reliability, performance, and user experience

Wherever possible, we use aggregated or de-identified information for these purposes.

We do not currently send marketing or promotional emails. If this changes in the future, we will update this Privacy Policy and comply with applicable notice and opt-out requirements.

4. Cookies and Similar Technologies

We may use cookies or similar technologies that are strictly necessary to:

  • Keep you signed in to your account
  • Maintain session security
  • Enable basic functionality of the Services

We do not use cookies or similar technologies for advertising, cross-site tracking, or third-party analytics.

You can usually control or delete cookies through your browser settings. If you disable necessary cookies, some features of the Services may not function properly.

5. How We Share Personal Information

We do not sell personal information.

We may share personal information with:

Service providers
Third-party companies that perform services on our behalf, such as:

  • Cloud hosting and storage
  • Payment processors
  • Customer support tools
  • Email delivery services

These providers are authorized to use personal information only as needed to provide their services to us and are contractually required to protect it.

Business transfers
In connection with a merger, acquisition, restructuring, or sale of some or all of our assets, personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

Legal and safety purposes
We may disclose information if we believe in good faith that it is reasonably necessary to:

  • Comply with laws, regulations, legal processes, or governmental requests
  • Protect the rights, property, or safety of FlowCare, our users, or others
  • Enforce our agreements and policies

Aggregated or de-identified information
We may share aggregated or de-identified information that cannot reasonably be used to identify any individual.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide and support the Services
  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or reporting obligations
  • Resolve disputes and enforce our agreements

When personal information is no longer required, we will delete it or anonymize it, unless we are required by law to retain it longer.

7. Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. These may include:

  • Access controls and authentication
  • Encryption in transit and other security safeguards
  • Logging and monitoring for suspicious activity

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect personal information, we cannot guarantee absolute security.

8. Your Choices and Rights

You may have certain rights and choices regarding your personal information, subject to applicable law. These may include:

Access and update – You can request access to personal information we hold about you or ask us to correct inaccurate information.

Deletion – You can ask us to delete certain personal information, subject to legal or contractual retention requirements.

Communication preferences – Because we do not send marketing or promotional emails, you should only receive service-related or transactional messages from us. If you believe you are receiving unwanted communications, please contact us.

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before fulfilling your request.

If we process your information solely on behalf of a FlowCare customer (as part of Customer Content), we may redirect your request to that customer.

9. Children's Privacy

The Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If we make material changes, we may provide additional notice (for example, by email or a notice within the Services), where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, you can contact us at:

Email: help@flowcare.io

Address:
FlowSuite LLC
1111 Sixth Avenue, STE 550
San Diego, CA 92101
United States